Skip to main content

Accessing the Portal

Logging in​

You should have received an email with a unique login link specifically for you. Here is an example of the type of email you should have received:

Portal Image

Once you click the blue link in the email, you will be redirected to set up your login details.

Changing Your Password​

When your login window has loaded, use your email address as your username and the password given to you in your welcome email as your one-time password.

Portal Image

You will then be asked to change your password. Make sure to keep this safe.

Portal Image

Multi-Factor Authentication Methods​

Once you have successfully changed your password, you will be asked to choose a multi-factor authentication method.

Portal Image

We recommend choosing ‘SMS’ as your method because it is the easiest and quickest option to get signed in. Simply enter your mobile number, and you will receive a text with a unique one-time code.

Authenticator App Method​

If you prefer not to use your mobile number, there is an alternative method.

If you choose the authenticator app as your multi-factor authentication method, you must download an authentication app. We recommend the Google Authenticator app for this.

Portal Image

Once downloaded, open the app and select the ‘+’ icon to see the option to use the QR code scanner.

Portal Image

Using your authenticator app, scan the QR code (the fuzzy square) on your screen.

Portal Image

Doing this will generate a unique password that you can use to sign in to the Monek Portal. Be sure to keep the authentication app, as you will need it to view your new code the next time you log in.