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Transactions

See a real-time view of the card transactions your business is processing with our transactions page. You will also be able to view the following:

  • Authorised or declined status of transactions
  • Payment method
  • Card scheme
  • Amount and time of transaction
  • Cardholder details (redacted)

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Refunds​

Having a centralized place to perform refunds is an invaluable tool for both you and your customers. From your account, you can easily refund all types of transactions up to their original total value.

To issue a refund, follow these steps:

  1. Locate the Transaction: Find and select the transaction you wish to refund.
  2. Access Refund Options: Click on “Refund Options” in the transaction details pop-up.
  3. Specify Refund Amount: Enter the amount you wish to refund, ensuring it does not exceed the remaining value of the transaction.
  4. Complete the Refund: Click ‘Complete’ to process the refund.

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Downloading CSV File​

To download the transaction history, you must do this in the form of a CSV file. Follow these steps:

  1. Set a date range using the ‘Start Date’ & ‘End Date’ calendar tool in the top right corner of the screen and select the tick to confirm your date.

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  1. Once the date range is confirmed, select the ‘CSV’ button and confirm the download. Note that the maximum date range you can select is 31 days.

Check out the below video for an overview.