Error Codes

Standard Error Codes

Code	Description
1005	Invalid message type The Monek message type (e.g. ESALE_KEYED) is invalid.
1008	No TIDs available, using primary The number of active concurrent transactions exceeds the number of Terminal Identifiers (TIDs) allocated to the merchant. The primary TID will be reused.
1022	Invalid track 2 data The track 2 data supplied for a CHIP or SWIPE transaction is not valid.
1026	Unrecognised Card Type The card number supplied has not been recognised against the active card ranges.
1052	Merchant not set up for supplied currency The merchant is not set up for the currency specified.
1063	Merchant or Entity Type not found Merchant configuration error, please contact Monek Support.
1300	Response sequence error The transaction response from the acquiring bank was not properly formatted.
1301	Response Message Type: HOLD The bank could not process the transaction on this attempt. Depending on the acquirer this can indicate a long running authorisation or an issue with the supplied card details. This is entirely at the discretion of the acquiring bank so it is recommended that under these circumstances the card details should be checked and resubmitted.
1303	Unexpected response code for acquirer 'xx' The acquiring bank returned an unknown transaction response code.
1309	PSF card data malformed The Payment, Store or Fuel card line item data supplied was malformed.
1314	Invalid Monek merchant number The specified Monek merchant number is invalid.
1323	Unable to extract stored card data The system was unable to resolve card data for a Cross Reference transaction.
1350	Cannot submit swiped card details for KEYED transaction method Card details were provided in Track2 format against a keyed card transaction type.
1367	Connection timed out The authorisation connection to the acquiring bank timed out.
1374	Client closed socket before response sent. Acquirer request sent. The calling client closed the transaction socket before the transaction could be completed. The authorisation request was sent to the acquiring bank but the transaction will NOT be settled.
1380	Merchant IP address not found A refund or Cross Reference transaction was received from an IP address not registered against the merchant. Note: This functionality is deprecated in favour of Validity ID. See: Payments API Additional Fields
1381	Validity ID or API Key incorrect A refund or Cross Reference transaction was received with a missing or invalid API Key.
1384	Client closed socket before response sent. Acquirer request NOT sent. The calling client closed the transaction socket before the transaction could be completed. The authorisation request was not sent to the acquiring bank.
1401	Internal timeout An internal timeout occurred processing the transaction.
1403	Internal timeout An internal timeout occurred processing the transaction.
1487	No TIDs available, TID Limited The number of active concurrent transactions exceeds the number of Terminal Identifiers (TIDs) allocated to the merchant. TID usage is limited to unique available TIDs.
1488	Malformed card details The card details supplied are not in a recognisable format.
1491	Card Type Not Supported by 3-D Secure 3-D Secure details were supplied for a card type that does not support 3-D Secure.
1492	3-D Secure CAVV conversion failed The CAVV supplied for a 3-D Secure transaction is invalid.
1493	3-D Secure Enrolled character not valid The Enrolled value supplied for a 3-D Secure transaction is invalid.
1494	3-D Secure Authenticated character not valid The Authenticated value supplied for a 3-D Secure transaction is invalid.
1495	Internet or Keyed Maestro transaction in which no 3DS data has been submitted Internationally issued Maestro cards processed over the internet must use 3-D Secure.
1500	Merchant not set up for Streamline settlement country [Streamline Only] The transaction specified a country code not allowed for the merchant.
1501	Invalid operation performed using Cross Reference in lieu of card details A cross reference can be used to settle, recharge or refund a previous transaction. It cannot be used to perform a sale against a refund or to reprocess authorisation only requests.
1509	VERIFY not supported by acquirer The acquirer for this merchant does not currently support the Zero Auth transaction type.
1510	Monek Merchant Closed The Monek merchant has been closed at the request of the merchant or their acquiring bank.
2152	Connection timed out The authorisation connection to the acquiring bank timed out.
2155	Connection timed out The authorisation connection to the acquiring bank timed out.
2157	Authorisation rejected by host The connection to the acquiring bank was established but the authorisation host refused to accept the transaction.
2166	Authorisation rejected by host The connection to the acquiring bank was established but the authorisation host refused to accept the transaction.
2180	Internal timeout An internal timeout occurred processing the transaction.
3073	Invalid request string The transaction message was invalid.
3074	Invalid request string The transaction message was invalid.
3501	No matching transaction for refund No suitable transaction could be found to match the refund request

Dynamic Error Codes

Monek request message validation generates dynamic codes to represent field validation failures. Dynamic codes follow the format 4xyy where:

• 4 – Indicate a field validation error
• X – Indicates the type of problem
• Y – Indicates the field that failed validation

X - Problem Types

The following table details the codes for each validation problem type.

Code	Description
0	MISSING
1	EMPTY
2	TOO SHORT
3	TOO SMALL
4	TOO FEW FIELDS
5	TOO LARGE
6	TOO LONG
7	TOO MANY FIELDS
8	NOT INTEGER
9	NOT NUMERIC

YY - Field Numbers

The following table details the 2-digit codes used to represent the field failing validation.

Code	Description
00	MISSING
02	TERMINAL IDENTIFIER
03	TRANSACTION IDENTIFIER
04	TERMINAL TYPE
05	MESSAGE TYPE
07	Monek MERCHANT ID
08	CARD DETAILS
09	AMOUNT
10	CASHBACK AMOUNT
11	CURRENCY CODE
12	COUNTRY CODE
13	DISPATCH
14	AUTHORISATION CODE
15	CUSTOMER DETAILS
16	CARD SECURITY CODE (CV2)
17	DESCRIPTIVE DATA
18	PURCHASE/STORE/FUEL CARD LINE ITEM DETAIL
19	RESERVED
20	TRANSACTION TIME & DATE
21	EMV TERMINAL TYPE
22	REASON ONLINE CODE
23	ICC TRANSACTION REQUEST DATA
24	CARD NUMBER
25	ISSUE NUMBER
26	EXPIRY MONTH
27	EXPIRY YEAR
28	START MONTH
29	START YEAR
37	SERVICE CODE
56	CUSTOMER NAME
57	CUSTOMER ADDRESS
58	CUSTOMER POSTCODE
59	CUSTOMER TELEPHONE
60	CUSTOMER EMAIL
71	RESERVED
87	CROSS REFERENCE
94	START DATE
95	EXPIRY DATE