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Monek Portal Feature Release 04.25.01

Here’s what’s new in the latest upcoming Monek Portal release.
Release Date: 15/04/2025

Confirmation of payments emails​

When a payment is successfully taken by the Virtual Terminal or Pay-By-Link from within the Monek Portal, a ‘Payment Successful’ email is now sent to the Customer and the Merchant / Business Owner.

Key Benefits:​

  • Confirms professionalism and trust:
    Customers expect a receipt or confirmation. Sending one immediately builds credibility and trust in your brand.

  • Reduces support enquiries:
    If customers get a clear confirmation email, they're less likely to contact customer service asking, "Did my payment go through?"

  • Creates a digital record:
    Both you and the customer have proof of the transaction in case of disputes or refunds later.

  • Increased Transparency:
    The additional data fields create greater transparency into transaction details, reducing ambiguity and potential errors in transaction analysis or reporting.

How to configure these emails:​

  • Step 1 Login into the Monek Portal and click into Settings

  • Step 2 Click into Receipts

  • Step 3 Outbound settings: Choose to send receipts to Customers, Merchants, Both, or Disabled.

  • Select Both to send receipts to customers and receive a copy yourself

  • Select Customers to send receipts only to customers

  • Select Merchants to send receipts only to yourself

  • Selecting Disabled will not send any receipt emails

  • Step 4 Trading Name: Enter your business’s trading name in this field.

  • Step 5 Merchant Email Settings: Enter the email address where you want merchant copies of payment receipts sent. This can be an admin email or a dedicated inbox for payment notifications.

  • Step 6 Email Subject: Every email confirmation requires a subject line. You can set different subjects for customer and merchant copies — for example, "Your Payment Receipt."

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